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The world's houses, opened to a family.

RSN One, Global Family Club

Shopping guide

Follow ithome.

Enter your order number to see where it is. The same live link also arrives by email the moment your order is sealed, so you can follow it the whole way home.

Where is it

Look up an order

Enter your order number and the email on the order to see exactly where it is.

We only show an order when the number and the email on it match.

The journey

The five stages

Every order moves through the same five marks, each one attended by hand before it advances.

  1. 01

    Placed

    Your order is received and logged the moment checkout clears.

  2. 02

    Sealed & verified

    The club checks it against the standard and seals it by hand.

  3. 03

    In transit

    It leaves the corridor and travels within our own chain.

  4. 04

    Out for delivery

    A courier carries it on the final stretch toward your door.

  5. 05

    Delivered

    It arrives home — Kathmandu in two to three days.

Lost the number? Write to care@rsnone.com and the concierge finds it within a day.

Always

Every order,attended.

From the first seal to the last doorstep, nothing is left to chance. If a question arises along the way, the concierge is a message away.