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The world's houses, opened to a family.

RSN One, Global Family Club

Help center

Seven days,no friction.

If an object does not earn its place, send it back within seven days — collected from your door, inspected against the standard it left in, and refunded to source.

Window
7 days
Pickup
From your door
Refund
To source

The process

How a return works

A note, a pickup, an inspection, a refund. The path back is as attended as the path home.

  1. 01

    Request a return

    A note to the concierge, within seven days of arrival.

  2. 02

    We collect

    The club arranges a pickup from your door.

  3. 03

    Inspected

    Checked against the standard it left in.

  4. 04

    Refunded

    Returned to your original method, in full.

What comes back

Returned as it left.

Objects come back within seven days in their original condition, sealed and unused. The club collects them from your door and refunds to source — no depots, no queues, no questions of standing.

  • Seven days from the day it arrives
  • Collected from your door
  • Members and guests alike
7 days
Return window
Your door
Collection
Source
Refund to
All
Eligible

Need a hand?

A person readsevery note.

The concierge replies within a day.